Operations Team Leader
Department: Loan Operations
What Sets Us Apart
At UMortgage, we have a customer-centric, service-based approach. We primarily focus on home purchases, providing an emphasis on consumer education, real estate agent relationships, and a personalized experience for home buyers. Our goal is to empower our team members to provide a best-in-class experience at all times while prioritizing long-lasting relationships.
What We Need
The Operations Team Leader is responsible for overseeing the Operations team’s loans from application through closing, ensuring that loan origination and processing milestones are met within expected timeframes. They will work closely with senior team leaders and operations management to increase the efficiency and speed at which loans move through production and manage a team to ensure production goals are met.
What You’ll Do
Manage the day-to-day activities of the Operations team.
Utilize daily, weekly, and monthly production reports to effectively manage the life cycle of the loan.
Identify and aid in solving issues that arise during the loan process.
Manage team members' turn times on speed from application through underwriting and closing.
Create robust pipelines for the sales team.
Collaborate with upper management to report on team members’ status, productivity, and areas in need of improvement.
Strategize with other department leads to drive business and increase productivity
Motivate the team to achieve organizational goals.
Develop and implement a timeline to achieve targets.
Delegate tasks to team members and assess areas of reorganization based on needs.
Empower team members with skills to improve their confidence, product knowledge, and communication skills.
Contribute to the growth of the company through a successful team.
Create a pleasant working environment that inspires the team.
Additional responsibilities related to business needs.
What You Need
Bachelor's degree required
5-10 years of experience in the mortgage industry, ideally within processing or operations
Experience with mortgage-specific systems such as LOS, POS, or the ability to learn systems quickly
Possess superb customer service, listening, presentation, and communication skills
Team-oriented, adaptable, and accountable
Strong attention to detail and time management skills
Strong analytical and problem-solving skills
Excellent organizational and follow-up skills
Ability to multitask and prioritize projects with multiple deadlines
Ability to work independently with minimal supervision
Innate drive to succeed and take initiative
Physical Requirements
The physical requirements described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to stand, sit, and walk for extended periods of time
Includes frequently reaching with hands and arms, and using hands to handle and feel
Requires close vision, distance vision, peripheral vision, color vision, depth perception, and ability to adjust focus
Must be able to perform activities with repetitive motions
Must be able to work in an environment with variable noise levels
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