With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
Assistant Events Manager is responsible for generating top line revenue contributing to a positive, enthusiastic environment. Conduct sales calls, follow up on events and group leads, assists in developing business plan, complete sales efforts outlined in the business plan, prepare all event documentation and coordinates with sales, operation team and customer to ensure consistent, high level service throughout the pre-event, event, post-event phase of hotel events. Recognize opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.
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What will I be doing?
As Assistant Events Manager, you will be responsible for performing the following tasks to the highest standards:
- Ensures that all event forms and reports are communicated on time to the relevant departments.
- Trains, develops, counsels and motivates events executives and events coordinators.
- Ensures all event files are secured at close of each business day.
- Comply with Health & Safety, emergency, fire and hotel rules and regulations.
- Fully embraces and articulates Hilton philosophy and brand guidelines and policy.
- Communicates a clear and consistent message regarding team goals to produce desired results (e. g. catering revenue goal, hotel promotion, guest feedback).
- Responsible for emergency and security related situations.
- Maintains effective internal communication with teams.
- Establish and maintain effective employee relations.
- Attend trainings as and when required.
- Support and motivate colleagues.
- Conduct sales calls, site inspection and entertains clients whenever required.
- Prepare proposals and contracts for leads, follow through from negotiation until departure.
- Propose best deal when handling all C&E; leads, liaise closely with sales team in order to convert the leads.
- Handles all C&E; leads including Deloitte calls in a timely and professional manner at all times, as per standard, requested via telephone and written forms.
- Establishes and maintains strong relationship with the established clients and constantly explores into new business opportunities.
- Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.
- Liaise with clients on finalizing details and give professional advice on set-ups and planning of events.
- Leads pre-event and post-event meetings for events and groups as required to review and communicate group needs and feedback.
- Manages customer budgets to maximize revenue and meet customer needs.
- Handles guest problems and complaints in a courteous and efficient manner.
- Greets customer during event phase and hands-off to the operations team for executing of details.
- Be visible to organizers and clients during their event / group dates and monitor guest satisfaction.
- Follows up with customer post-events.
- Maintain the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and employees.
- Maintain professional business confidentiality.
- Solve problems and suggest alternatives to previous arrangement if necessary.
- Identifies operational challenges associated with events and work with the hotel staffs and customer to solve these challenges and develop alternative solutions.
- Overseas his/her client experiences, interacts to obtain feedback on product quality and service levels.
- Introduces MPS to event organizer upon farewell at the end of each event and interacts with him/her to receive positive feedback
- Adheres to all standards, policies, and procedures.
- Assists Director of Catering & Events on researching and analysing new products, pricing ad service of competition.
- Introduce ideas to leadership team to enable property to remain competitive.
- Ensures flawless event planning and service delivery for events.
- Ensures to be knowledgeable on detailed Delphi functions and Diagrams.
- Achieves individual catering goal given on a quarterly basis by Director of Catering & Events and contributes to achieve team target.
- Develops and reviews Personal Commercial Plan which is linked to the Hotel's Annual Commercial plan.
- Manages revenue and profitability associated with events.
- Up-sells products and services throughout the event process.
- Reviews billing and payments with clients.
- Solicits guest feedback and alerts the Director of Catering & Events all opportunities for improvement.
- Assists Events Manager, Assistant Director of Catering & Events and Director of Catering & Events in resolving guest service concerns.
- Undertake any other reasonable task or request as directed by Director of Catering & Events.
- Perform related duties and special projects as assigned.
- The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
What are we looking for?
As Assistant Events Manager, you will be responsible for performing the following tasks to the highest standards:
An Assistant Events Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- High school certificate required with 4 years experiences in the event, food & beverage, sales & marketing or related professional area. (5 star hotel)
- 2 year degree from an accredited university in Hotel and Restaurant Management, Business Administration, or related major with 2 years experiences in event, food & beverage, sales & marketing or related professional area. (5 star hotel)
- Strong communication skills in Korean and English.
- Knowledge of overall hotel operations.
- Knowledge of menu planning, food presentation, and banquet and event operations.
- Strong problem-solving skills.
- Effective decision making skills.
- Ability to maintain stable performance and positive relations with others while under pressure.
- Ability to develop and sustain productive customer relationships by actively seeking information to understand and address customer's needs.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
